![]() ![]() It might be only part of an email address, or it can be anything at all. A User ID may be an email address, but it doesn't have to be. You can have up to 5 accounts that use the same email address for notification purposes. Just in case, here are the steps to look for other accounts. Many users end up with more than 1 account without realizing it. If you are an Advantage customer and find no evidence of a download in your account, you may have more than one account. this company as of right now is complete crap in the customer service this direct link to look for a download. I don't know what will turn them around but buyer beware. Sort of reminds me of Microsoft but honestly Turbotax is way worse than Microsoft ever has been. ![]() A classic case of what happens when a company begins to believe it is a monopoly. There is other personal and business tax software out there. I called the credit card company, disputed the charge which they are removing from my card and are notifying Turbotax they are not getting my money so maybe that will get someone's attention, but as for me, I am done with them. The shortest wait time I came up with was 47 minutes! Are you kidding me. Apparently there is not such thing because that would be too easy. No offense to the community but I'm pretty sure none of you know anything about the staus my particular order. I clicked on the link to get support about your order and I end up in the Turbotax Community. ![]() I replied to their "Good News - Your order is shipping" email over a week ago. There is now way to look up the status of the order. The automatic renewal program Turbotax Advantage does not provide an order number. Following that link, a page appears for me to enter my order number. There is a link to check on your order in the one and only email I received about the wonderful news that my order was shipping. It's now 12/7, no order, no download available and no update of any kind from Intut/Turbotax. 27th and a download would also be available on or before the same November 27th, 2019 date. 6th 2019 and said via email the order would arrive no later than Nov. Now they are the absolute worst! I have been enrolled in the Turbotax Advantage program for years where they automatically send you the current year's tax software as soon as it is released. Years back they were wonderful to work with. The downloaded installation files will likely be a more-recent release than the original CD release.I have come to hate Intuit and Turbotax! They have become the poorest company to deal with I have ever experienced. NOTE: Also see my next comment below on how to get downloads of your 2019 products placed in your existing account. You can use this contact form to get a phone number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week. You may end up needing to talk to TurboTax Support. When you install your 2019 Premier, does it install as the wrong edition i.e., does it install as the Basic Edition instead of the Premier Edition, and then produces Error 606 at attempted activation?įAQ: TurboTax 2019 CD/Download launches as Basic and gives Error 606 when trying to activate If it wasn't a mix up on the 2 license codes for the different product editions, could it be the following? Since you have 2 different 2019 product editions, be sure you're not getting the license codes mixed up i.e., be sure you're not using the 2019 Business license code to activate the 2019 Premier, or vice versa. Are you planning to recreate your 2019 return exactly as it was filed, so that you can transfer the 2019 data into the 2020 desktop software to prepare your 2020 return? I'm not sure if I understand completely what you are trying to do. In my intuit account, it offers download of everything except the actual product. ![]() The license code you entered is not valid. 2020 won't load from 2018, so I'm trying to install my disks for 2019 so I can build that and then do 2020. I have PDF & paper copies of my 2019, but don't have the turbotax's file. I have desktop 2019 Business and Desktop 2019 Premier. ![]()
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